Terms of Use

DUNAVOX – GENERAL TERMS AND CONDITIONS OF SALE

Company Information

Dunavox Kft. 2151 Fót, Fehérkő út 8/b
Opening hours: Mon-Thu 9:00–15:00, Fri 9:00–12:00

Tel.:(+36) 27-594054

E-mail: info@dunavox.com

Tax number: 13339007-2-13 Company registration number: Cg: 13-09-232225

Address and pick-up location: 2151 Fót, Fehérkő u. 8/b

---

1. Scope and Applicability

These General Terms and Conditions of Sale (GTC) apply to all offers, sales, and deliveries by Dunavox Kft. (“Supplier”). By placing an order or accepting delivery of the goods, the buyer (“Buyer”) acknowledges these terms as binding. The GTC is attached to every invoice and forms an inseparable part of every transaction. If an individual written agreement contradicts the GTC, the specific terms will prevail. These GTC supersede all previous versions and apply to every future transaction unless expressly replaced in writing.

2. Prices

Unless otherwise stated, listed prices are non-binding recommended prices and do not include taxes, duties, or shipping costs. Unless specified otherwise, prices are in euros (EUR). Prices may be altered according to the terms specified in the relevant contract or price agreement and in accordance with Dunavox’s technical and commercial guidelines.

3. Images and Descriptions

Dimensions, specifications, and descriptions published in catalogues, websites, or marketing materials are for informational purposes only and may be changed or withdrawn at any time without prior notice. In all cases, the technical and installation documentation provided at the time of delivery shall prevail. No claim can be made due to any subsequent modification of published materials.

4. Payment Terms and Consequences of Late Payment

Payments are only considered valid when made directly via bank transfer to the Supplier’s account specified on the Dunavox invoice. Invoices must be settled according to the conditions stated therein or on the order confirmation. Disputes regarding payment do not entitle the Buyer to withhold or offset any due amounts. In the event of late payment, statutory late interest applies (European Central Bank reference rate + eight (8) percentage points), charged automatically from the day after the due date, without notice. Additionally, a fixed debt recovery fee of 40 EUR is applied to every overdue invoice, which does not preclude Dunavox from claiming further actual reasonable recovery costs (e.g., legal, court, or collection agency fees). Partial payments are first allocated to interest and recovery costs, then to principal.

5. Orders and Modifications

Orders become binding once confirmed in writing by Dunavox (by order confirmation or equivalent communication). The Buyer must submit written requests for modification or cancellation within six (6) working days from the original order date. If the Buyer does not confirm or raise objections within this period, it is considered acceptance of the terms of the order and of Dunavox’s confirmation. After this point, the order is final and can only be modified with Dunavox’s express written consent. Changes after the deadline may result in additional administrative and logistical costs, which Dunavox is entitled to charge. Any subsequent modifications may affect the delivery date or pricing at Dunavox’s discretion. Frequent post-order modifications may impact future business or delivery terms.
All shipments are pre-arranged with the buyer (by email, phone, or other verified means); however, if the delivery company (e.g., Liegl & Dachser) is unable to deliver due to recipient closure, unavailability, or failure to respond to the pre-arranged schedule, any extra delivery attempts and related costs incurred by Dunavox shall be charged to the buyer.

6. Retention of Title

Ownership of the products remains with Dunavox Kft. until full payment of the invoice amount (including additional costs and interest). Until the total amount is paid, the Buyer may not sell, pledge, or otherwise dispose of the goods without Dunavox’s prior written consent. In the event of non-payment, Dunavox is entitled to take back the goods at the Buyer’s expense. Retention of title also applies to cross-border deliveries, subject to local legislation.

7. Delivery Terms; Shipping; Risk

Unless otherwise agreed in writing, delivery terms are EXW (Ex Works) Dunavox warehouse. Stated delivery times are for information only; in case of delay, the Buyer has no right to cancel the order or claim compensation. If goods are temporarily unavailable, Dunavox will indicate the expected delivery date or offer a suitable alternative. In the event of damage noticed at delivery, a written report must be made, signed by the carrier upon receipt. Incoterms® 2020: Delivery terms in order confirmations are interpreted according to Incoterms® 2020; risk passes as per the selected rule. Unless otherwise agreed, EXW applies. Unloading, inspection, and insurance are the Buyer’s responsibility after risk transfer.

8. Inspection and Acceptance (3 working days)

The Buyer is obliged to check the goods upon receipt. Visible discrepancies, quantity shortages, or transit damage must be recorded on the delivery document at unloading and reported in writing to Dunavox with evidence (e.g., photos, serial numbers) within three (3) working days. Use of the goods shall be considered acceptance. If Dunavox is not notified within this period, the goods are deemed to have been unconditionally accepted.

9. Exchange and Returns

Returns are not accepted without Dunavox’s prior written consent. If a faulty product has already been installed, installation or removal costs are not reimbursed. Return/exchange is not possible in case of damage caused by external factors (shipping, improper use, incorrect installation, unauthorized repair). The right of withdrawal does not apply to business customers.

10. Suspension of Delivery

Dunavox is entitled to suspend delivery or cancel orders if the Buyer fails (even partially) to meet contractual or payment obligations.

11. Products, Packaging, Waste Management (EPR) & F-gas

If Dunavox does not have a local entity and issues invoices directly for export, the buyer is considered the importer in the destination country and is therefore required to fully comply with all applicable national extended producer responsibility (EPR) regulations (e.g., WEEE registration, reporting, and take-back/recycling funding obligations) and make supporting documents available to authorities. Where required by local law, the importer must indicate or register Dunavox EPR identifiers on the invoice or appropriate national platform. F-gas statement: Dunavox household wine coolers do not contain fluorinated greenhouse gases (F-gases); therefore, these products are not subject to EU F-gas management and certification requirements.

12. Force Majeure

Dunavox is not liable for delays or failure to perform due to force majeure events, such as natural disasters, war, government action, pandemics, strikes, transport disruptions, supplier failure or shortage. Performance is suspended for the duration of the force majeure.

13. Warranty

Dunavox provides a voluntary commercial (manufacturer’s) warranty in addition to EU and national consumer rights. These rights remain unaffected and cannot be limited or excluded by this commercial warranty.
If offered by the official local distributor in the country of purchase, the commercial warranty lasts up to thirty-six (36) months from the purchase date, covering manufacturing and material defects under normal household use.
An additional two (2) years (total of five (5) years) of extended warranty for the compressor is available if registered at www.dunavox.com within thirty (30) days of purchase and if all local requirements are met. In some regions, registration is mandatory to activate the extended guarantee.
Unless the official local distributor specifies otherwise, the commercial warranty is only valid in the original country of purchase. Relocation across borders may restrict serviceability due to differences in service networks, spare part supply standards, and local regulations.
The service process and its cost coverage are regulated separately in contracts between Dunavox and its partners.
A valid proof of purchase (and registration, where applicable) is required to submit a claim.
Where a national service policy applies, the commercial warranty covers labour, spare parts, and service transportation necessary for repairs.
Removal and reinstallation of built-in appliances are the end user’s responsibility. For safety, on-site service is not provided for installations higher than 2 metres.
Exclusions: damage from transport or relocation; scratches; broken glass, shelf, or handle; incorrect assembly or operation; faulty network connection or unstable voltage; unauthorized repair or modification; force majeure; aesthetic wear; wine loss or spoilage; general wear and tear.
Extended compressor warranty and other commercial guarantees do not apply to professional, commercial, resale, or secondary market use unless expressly agreed otherwise in writing.
Dunavox is not liable for consequential or incidental damages, including wine or surrounding material spoilage.

14. Service

Warranty-related service requests can only be initiated via the Service Registration form available at www.dunavox.com on the respective country page.
Repairs are coordinated by Dunavox and carried out exclusively with official service partners.

15. Consumer Rights; Non-Transferability

EU and local law-based consumer rights exist independently of Dunavox commercial warranty, and are not limited or excluded by it.
Claims regarding statutory conformity must be made at the place of purchase with the seller/retailer, unless mandatory national law states otherwise.
Unless required by mandatory national law, Dunavox’s commercial warranty applies only to the original buyer and is non-transferable.
Repairs or replacements under warranty do not extend or renew the original warranty period, unless required by law.

16. Limitation of Liability

To the extent permitted by law, Dunavox shall not be liable for any incidental, indirect, or consequential damages – including lost profits, business interruption, or data loss – arising from sales, delivery, commissioning, or use. Dunavox’s total liability shall never exceed the invoiced value of the affected product. These terms do not limit Dunavox’s liability in the case of death, personal injury, or fraud where such limitations are prohibited by law.

17. Data Protection (GDPR)

Dunavox handles personal data in accordance with the EU General Data Protection Regulation (GDPR). Data is used solely for order processing, warranty, and post-sale services. Details can be found in the Dunavox privacy notice: www.dunavox.com/privacy.

18. Intellectual Property

All intellectual property displayed in Dunavox catalogues, photographs, drawings, specifications, software, and branding is the exclusive property of Dunavox. Any reproduction or use – beyond resale of Dunavox products – is only permitted with prior written consent. Delivery of products alone does not grant a licence.

19. Trade Compliance (Sanctions/Export Control/Anti-Corruption)

The Buyer must fully comply with all applicable export control, sanctions, anti-corruption, and anti-money laundering laws. Dunavox may suspend performance if delivery, payment, or shipping would breach such laws.

20. Set-off and Assignment

The Buyer may only set off or withhold claims that are undisputed or have been legally established. Assignment of rights or obligations arising from contracts with Dunavox is only valid with Dunavox’s prior written consent.

21. Safety and Recall Cooperation

The Buyer must promptly notify Dunavox of any safety incidents or suspected non-conformities and cooperate in any corrective actions or recall initiated by Dunavox – including customer notification and logistical support.

22. Digital Elements and Firmware (where applicable)

If products include software or firmware, Dunavox may provide updates for security, functionality, or compliance. The Buyer (or end user) is required to install such updates without undue delay. Firmware updates do not guarantee new features or enhancements beyond security and compliance. Dunavox is not obliged to implement new third-party platform or integration updates beyond statutory requirements.

23. Governing Law and Jurisdiction

All sales are governed by Hungarian law (excluding its conflict of law rules). Exclusive jurisdiction for all disputes lies with the registered seat of Dunavox Kft., except as otherwise required by EU consumer protection law.
The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

24. Language and Interpretation

In case of discrepancies between translations of the GTC, the English version shall prevail.

25. Attachment to Invoices

These general terms are attached to every invoice and are deemed accepted with delivery of the goods or payment. The Buyer must read the GTC before each transaction. In case of conflict between special terms on the invoice and these GTC, these GTC shall prevail unless otherwise agreed in writing.

26. Important Information

Always read the installation and operation manual before use. Improper installation (e.g., inadequate ventilation or tilted positioning) can degrade performance or void the warranty. Installation must always follow the technical plans and instructions supplied with the product. Failure to follow the instructions may result in reduced performance and exclusion from warranty. All measurements in technical documentation are given in millimetres (mm).