Privacy Policy

Introduction

Dunavox Kft., as data controller (hereinafter referred to as the "Data Controller"), acts in compliance with the GDPR EU 2016/679 Data Protection Regulation and adheres to its provisions during its activities.

Data Controller information: Hungary - 2151 Fót, Fehérkő út 8/b. Tax number: 13339007-2-13,

Phone: +36 27-594 054, e-mail: info@dunavox.com

In the course of data processing, the website's (dunavox.com/en) visitors, website registrants, and purchasers (collectively: Participants) data are processed. The purpose of this Privacy Policy is to ensure that the Data Controller protects the data of Data Subjects during the recording, managing, and storing of personal data, and prevents unauthorized persons from accessing such data.

Data Processing Information

Scope of Processed Data

The Data Controller processes the following data on the dunavox.com website:

Personal data recorded during completion of the Service Registration page:

- username (surname and first name)

- e-mail address

- phone number

- place and date of purchase

- place of operation

- warranty card number

- invoice number (on which the product was purchased)

- billing address (billing name, street name, house number, city, postal code)

Technical Details

Cookie

This website uses the Google Analytics ("Google") service to analyze your visit. Google Analytics uses so-called "cookies" – these are simple, short, small text files – that are stored on your IT device and analyze visibility of our website, thereby helping to improve it and enhance the user experience.

The data in the “cookie” about your website visit (the time of visit and your IP address) is transmitted to and stored on Google’s servers in the USA. Google uses this information to evaluate website visit habits, create reports on these, and provide further services relating to the website and internet use for XY.

You can prevent the installation of cookies by adjusting your browser settings; however, in this case certain functions of the website may not be fully available. By using the website, you consent to Google processing the above information in the manner and for the purposes set out above.

If you wish to manage or disable cookie settings, you can do so on your own device via your browser. Depending on your browser's toolset, you can generally find the location of cookies, cookie, or tracking functions—usually under Settings, within Privacy settings—where you can specify which tracking features you permit or block on your device.

Users who do not want Google Analytics to report on their visit may install the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript scripts (ga.js, analytics.js, and dc.js) not to send visitor data to Google. Users who have installed the opt-out browser add-on will not participate in content experiments either.

To disable Analytics web activity, visit the Google Analytics opt-out page (http://tools.google.com/dlpage/gaoptout) and install the appropriate extension for your browser. For details about installing and uninstalling the add-on, see your browser's help.

Further information on Google cookies can be found at the following link: https://www.google.com/policies/technologies/cookies

LEGAL BASIS

The legal basis for data processing on the dunavox.com/... website is the properly informed, voluntary, and explicit consent of the Data Subject, which covers the processing of the personal data provided during use of the website. The legal basis of data processing is also Section 5 (1) a) point of Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information, as well as Act CVIII of 2001 on certain issues of electronic commerce services and information society services.

By using the webshop, you consent to the processing of the respective data for every data provision, registration, or voluntary data sharing.

PURPOSE OF DATA PROCESSING

The purpose of data processing is to provide services available in the webshop. The Data Controller uses the data provided by the Data Subject only to fulfill orders, handle deliveries, enable billing, maintain contact, or, in case of newsletter subscription, to send the newsletter and prove contractual terms.

The data recorded automatically are used for statistical purposes, IT system development, and to protect the rights of Data Subjects.

The Data Controller may not use the personal data provided for purposes other than those specified in these points. The release of personal data to third parties or authorities – except as provided by law – is only possible with the express and prior consent of the Data Subject.

The Data Controller does not verify the accuracy of the personal data provided. The person providing the data is solely responsible for the accuracy of the data. When you contact via any email address, you are solely responsible for the use of the email address provided. Any liability arising from logging in with the email address lies solely with the registered customer.

DURATION OF DATA PROCESSING

The processing of personal data provided during registration begins with the registration and will be anonymized after 6 months. For data not mandatory to provide, the processing lasts from provision until such data is deleted. The User may delete their registration, and the Data Controller may delete the data at any time as specified in the General Terms and Conditions (GTC).

The above provisions do not affect statutory retention obligations (e.g., accounting law) and other data processing related to registrations or webshop registrations.

For newsletters, processing of personal data continues until unsubscription.

INTERNAL PERSONAL DATA, DATA TRANSFER, DATA PROCESSING

Data are primarily processed by the Data Controller’s own employees and are not transferred to third parties.

The operation of the underlying IT system, order fulfillment, and invoicing may involve data processing by processors (e.g., system operator, carrier company, accountant).

DATA SUBJECT'S RIGHTS AND REMEDIES

You are entitled at any time to request information about the data relating to you processed by the Data Controller and may modify them at any time as specified in the GTC.

At the request of the Data Subject, the Data Controller provides information about the data processed by it or by its designated data processor, their source, the purpose, legal basis, duration of processing, the name and address of the data processor and its activities related to data processing, the circumstances and effects of a data protection incident, measures taken to remedy it, and – in case of data transfer of the Data Subject’s personal data – the legal basis and recipient of such transfer. The Data Controller provides the requested information in writing within 30 days of the request.

The Data Controller keeps a record of data protection incidents and notifies the Data Subject, indicating the personal data concerned, the clientele concerned and number, date of the event, circumstances, effects, measures taken to avert it, as well as any other data required by law.

You may exercise your rights via the following contact details:

Postal address: Dunavox Kft. Hungary - 2151 Fót, Fehérkő út 8/b.

Phone: +36 27 594 054, E-mail: info@dunavox.hu

For any questions or comments concerning data processing, the Data Subject may contact the Company at any of the above contacts.

You may at any time request correction or deletion of incorrectly recorded data. Some of your data can also be modified in the webshop; otherwise, the Data Controller deletes personal data within 3 business days after receiving the request, and these cannot be restored afterward. Deletion does not apply to data processing required by law (e.g., accounting law); such data are retained by the Data Controller for the period specified by law.

The Data Subject may also request the blocking of their data. The Data Controller blocks personal data if requested by the Data Subject or if, based on the available information, deletion would harm the Data Subject's legitimate interests. Blocked personal data may only be processed as long as the data processing purpose that prevents deletion exists.

Correction, blocking, and deletion must be communicated to the client as well as to everyone to whom the data was previously transmitted for processing purposes. The notification may be omitted if it does not violate the legitimate interest of the Data Subject considering the purpose of processing.

If the Data Controller rejects the request for correction, blocking, or deletion, it shall state the reasons for refusing the request in writing within 30 days from receiving the request.

You may object to the processing of your personal data. The Data Controller will examine the objection within the shortest possible time, but no later than 15 days from submission and inform the applicant in writing of its decision.

The Data Subject is also entitled under the Info.tv. and the Civil Code (Act V of 2013) to:

• Turn to the National Data Protection and Information Freedom Authority (1125 Budapest, Szilágyi Erzsébet fasor 22/c.; www.naih.hu)
• Seek remedy before a court.

If you provided third-party data during registration, or caused damage during use of the webshop, the Data Controller is entitled to claim compensation against the Data Subject. In such cases, the Data Controller will provide all possible support to the authorities to identify the infringing person.

NEWSLETTER

The Data Controller pays special attention to the lawful use of email addresses it manages and therefore uses them as follows (for informational or advertising purposes) for email communications. The management of email addresses primarily serves to identify the client, fulfill orders, and access services; thus, emails are mainly sent for these purposes. Advertising or promotional material (newsletter) will be sent to the registered email address only with the Data Subject's explicit consent and as prescribed by law. The newsletter may contain direct marketing and promotional content. The Data Controller manages the data provided during use of the newsletter.

For newsletters, the Data Controller manages the data provided at subscription until the Data Subject unsubscribes by clicking the “Unsubscribe” button at the bottom of the newsletter or by requesting deletion in writing (by email/mail), or unsubscribes from the newsletter. If you do not subscribe, the Data Controller will not send further newsletters or offers. You may unsubscribe from the newsletter and withdraw your consent at any time free of charge. Registered customers may subscribe to or unsubscribe from the newsletter at any time and at no cost on their personal page.

OTHER PROVISIONS

The Data Controller's system may collect data on activities of the Data Subject that cannot be linked to other data provided at registration or data related to other websites or services.

In all cases where the Data Controller intends to use the provided data for a purpose other than the original data collection purpose, it will inform the user in advance, seek their consent, or provide the opportunity to prohibit such use.

The Data Controller undertakes to ensure data security and takes necessary technical measures to ensure that the recorded, stored, and managed data are protected, and will do its utmost to prevent their destruction, unauthorized use, or unauthorized alteration. Furthermore, it undertakes to enforce this obligation with any third party to whom it may possibly transfer or hand over the data.

The Data Controller reserves the right to unilaterally modify this Policy on the dunavox com / webshop / hu website without prior notice. After amendments, continued use of the webshop is conditional upon the User accepting the changes as published by the Data Controller in the webshop.

Budapest, August 27, 2025.